Privacy Policy

1. Who Is Responsible for Your Data?

LOOVUP is a brand of PIIPAI OÜ. PIIPAI OÜ is the data controller responsible for personal data collected through the loovup.eu website.

2. What Data Do We Collect?

We mainly collect information that you provide directly when using a contact form, requesting a quote or communicating with us in another way.

Depending on the form or service you use, the personal data we process may include:

• your name;
• your email address;
• your phone number;
• your company name;
• your website address;
• the service you are interested in and your answers about the project;
• project details, preferred timeline and budget range;
• any other information you choose to provide voluntarily in your enquiry.

When you use the website, technical systems may also process limited technical information such as your IP address, browser and device information, request time and server logs. This information is mainly used to ensure the proper operation and security of the website.

3. How Do We Use Your Data?

Personal data is used only for the purpose for which it was collected or for another purpose permitted by law.

• to receive and respond to contact form messages and quote requests;
• to assess your project requirements and prepare a tailored quote;
• to communicate with you before and during the provision of services;
• to provide the agreed services and perform contractual obligations;
• to fulfil accounting, tax and other legal obligations;
• to maintain the security and reliability of the website and prevent misuse.

4. What Is the Legal Basis for Processing Your Data?

The legal basis for processing personal data depends on the specific situation.

Steps Taken Before Entering Into a Contract and Contract Performance

If you contact us to request a quote or order a service, we process the information needed to respond to your enquiry, prepare a quote and provide the agreed service.

Legal Obligations

Certain information must be processed and retained in order to comply with accounting, tax and other obligations imposed by law.

Legitimate Interests

Limited processing related to the technical operation and security of the website, prevention of misuse and protection of our legal rights may be based on the legitimate interests of PIIPAI OÜ.

Consent

Where processing is based on your consent, for example when optional analytics or marketing cookies are used, you may withdraw your consent at any time.

5. How Long Do We Keep Your Data?

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

• contact form and quote request information is generally retained for up to 12 months after the last meaningful communication if no client relationship is established;
• if an enquiry develops into a client relationship, relevant correspondence and project information may be retained for the duration of the relationship and for a reasonable period afterwards;
• accounting records are generally retained for 7 years as required by law;
• technical logs are kept only for as long as reasonably necessary to ensure the operation and security of the website.

6. Who May Receive Your Data?

We do not sell or share your personal data with third parties for their own marketing purposes.

Where necessary, personal data may be processed on our behalf by service providers whose services we use for website hosting, email, technical support or other necessary digital infrastructure.

Service providers are given access only to the extent necessary to provide the relevant service and are expected to protect personal data appropriately.

We may also disclose information to a competent authority where we are legally required to do so.

7. Transfers Outside the European Economic Area

We prefer service providers and solutions where data processing takes place within the European Economic Area. If a service we use involves the transfer of personal data outside the European Economic Area, appropriate safeguards and legally recognised transfer mechanisms are used.

8. Cookies

The website may use cookies that are necessary for its operation and, with your consent, other types of cookies. More information about the cookies we use, their purposes and your choices is available on our Cookie Policy.

9. What Are Your Rights?

Depending on the circumstances, data protection law may give you the right to:

• receive information about how your personal data is processed;
• access the personal data we process about you;
• request the correction of inaccurate or incomplete personal data;
• request the deletion of personal data where there is no longer a legal basis for retaining it;
• request restriction of processing in certain circumstances;
• object to processing based on legitimate interests;
• receive certain personal data you have provided in a structured format and, where applicable, have it transferred to another controller;
• withdraw your consent at any time where the processing is based on consent.

To exercise your rights, contact us at info@loovup.eu.

10. Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully or that your data protection rights have been infringed, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or another competent supervisory authority.

11. Data Security

We apply reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure or unauthorised access.

However, no transmission of information over the internet is completely risk-free, and absolute security cannot therefore be guaranteed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when the website, the services we use or our data processing practices change.

The current version will always be published on this page together with the date it was last updated.